Take JCPenney Survey

Take JCPenney Customer Satisfaction Survey

JCPenney customers are offered to give their thoughts on the JCPenney Customer Survey and receive a 10% off coupon or a $500 Gift Card. Your feedback matters a lot to JCPenney to assess its performance and provide the customers with the products and services they expect from JCPenney. So take the survey honestly and help the company achieve the goal so that it can make your shopping experience even better. In addition, get a discount on your next purchase at JCPenney.




About JCPenney:

J. C. Penney Company Inc., or shortly JCPenney is an American department chain that serves customers at over 870 stores across the United States, Puerto Rico, and online. The very first store of JCPenney was opened by James Cash Penney in Kemmerer, Wyoming in 1902. Apart from selling conventional merchandise like clothing, footwear, cosmetics, electronics, furniture, and housewares the chain operates several leased departments such as salons, auto centers, optical stores, jewelry and also Sephora, Seattle’s Best Coffee, etc.


Rules & Requirements of the JCPenney Store Survey

There are no hard and fast rules to taking the survey. All you need to do is to follow the basic eligibility criteria and rules such as

  • You must visit a participating JCPenney store most recently.
  • Need to make a qualifying purchase there to receive a valid purchase receipt containing the Access Code inviting you to take the JCPenney Online Survey.
  • Must not be a JCPenney Associates or the employees of SMG or anyone involved in the JCPenney Customer Satisfaction Survey program.
  • You must complete the survey as soon as possible after receiving the survey invitation as the Survey Access Code is valid for only 7 days.


How To Participate in JCPenney Online Survey?

If you are an eligible customer having all the requisites mentioned above, you can use the steps listed below to take the JCPenney Feedback Survey.

  • Visit the Survey Site on your JCPenney receipt or go to www.jcpenney.com/survey
  • Enter the 22-digit access code located on the front of your receipt. (Look at the sample receipt image indicating where you need to see the number on your original JCPenney receipt)


JCPenney Survey


  • Click the “Start” button to begin the survey.
  • Rate your satisfaction level and answer the questions as per your experience with JCPenney.
  • Follow the prompts and submit the required details.

When you complete all the processes successfully, a Validation Code will appear on your screen. You must note or write down the code before closing the window as it may not be available later.


JCPenney Listens Survey Rewards

  • The Offer Code of the JCPenney Customer Survey expires after certain dates. Make sure, you redeem the offer before the Expiry Date.
  • To validate the 10% Off Coupon or Gift Card, you must write the code in the specific field on your original JCPenney receipt and present the coded receipt at the time of the offer redemption.
  • The discount coupon cannot be used in combination with any other coupons or offers.
  • The discount does not apply to all the items. To see the list of products that is not eligible to get the discount, click the “Coupon Details & Exclusions” link provided at the right bottom of the survey entry page.


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JCPenney Customer Service:

Phone Number: 1-800-322-1189

Email Address: support@jcp.com

Physical Address:

J.C.Penney Company Inc.
6501 Legacy Drive

Plano, Texas 75024




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